UPDATE: May 28, 2020
We want to thank all of our amazing clients for your continued support over the last several weeks. It felt so good to be back working in the clinic today! As such, we are currently experiencing an *extremely* high volume of calls and requests for food, medication, appointments, etc. We kindly ask that you give us at least 24-hour notice (or one full business day) to prepare your order if your pet is in need of food or medication (including heartworm and flea prevention). We are working very hard to get back to a place where it is “business as usual” but in the meantime we ask for your patience as you may experience longer wait times than usual. We apologize for the inconvenience and thank you again for your ongoing support!
UPDATE: May 11, 2020
Slightly disappointing news to report today. It looks like the governor’s stay at home order will keep us out of business just a little bit longer. Instead of the 18th, we are now scheduled to resume normal hours of operation and business beginning on May 28th. We are very sorry for any inconvenience this added delay may cause, but we are doing our best to be as socially responsible, both as individuals and as a company, as we can be. We really do look forward to getting back to some sense of normalcy, and we hope to see you all again soon, beginning on May 28th.
UPDATE: May 4, 2020
We have tentative plans to re-open for business on Monday, 5/18/20–pending any changes either to the outbreak itself or the legal restrictions in place trying to contain it. We plan to resume our full schedule with normal hours and full array of services and staff once we do reopen. We will still be maintaining some of our newer protocols and procedures to try our best to limit everyone’s potential risk of exposure. We will be keeping a little more space between appointments and we will still be asking people to call us when they arrive so that we can check you in at curbside. That way, we can bring everyone straight into an exam room for their appointment, and minimize any time spent in the communal lobby area. We do NOT intend to enforce any sort of mandatory mask wearing by our clients, but we certainly do appreciate anyone who does so voluntarily. For both their own safety, and ours. If you would like to pick up any prescription medications or food, we would appreciate if you could call us ahead of time so we can get those ready for you before you arrive. Again, this is another step to try to limit everyone’s time in the lobby/front desk area. We continue to do our best to accommodate everyone’s needs, answering questions, filling prescriptions, etc. as best we can via phone, fax, email, and Facebook or through our website via the SHOP tab. This will continue both up to and beyond the date of our reopening, 5/18/20. In the meantime, please stay safe, and we hope to see you all again in person soon. – Dr. Chris
Temporary Closure Due to COVID-19
To all our patients and clients…
Unfortunately, due to the coronavirus pandemic outbreak, we will be closed for business effective Tuesday, March 24, 2020 for an undetermined period of time. We hope this time period will be very brief, and we hope to be available to serve you and your beloved pets’ needs again very soon. However, in an effort to protect the health and safety of our staff and their families, we have elected to take this rather drastic action at this time. We sincerely hope that you can understand our action and appreciate that we are undertaking this out of an abundance of caution and a desire to be able to return to work as soon as this outbreak has been contained.
In an attempt to continue to provide medication as needed to our pets with chronic illness, we ask that you ultilize our trusted online portal pharmacy where you can order all medications that you may need. We will be checking this site daily to be able to approve any orders that come in. You can access our online pharmacy by clicking the SHOP tab or this link.
If you have any problems, questions, or concerns, please email us at: pointeanimalhospital(at)gmail(dot)com. We will also be checking our email daily in an attempt to keep you informed and answer any questions that you may have as we all try to work through this situation together.
We sincerely apologize for this unusual disruption in service. We look forward to the day we can all get back to work and be able to serve you again in person. We would also like to extend our condolences to anyone affected by this disease, and by the economic hardships it has caused to ripple throughout our economy.
Be well, stay safe, and we hope to see you all again soon.
The entire staff at Pointe Animal Hospital.